150-hour Support Service (Help Desk Services) and Microprogramming package

The hourly packages are used by the customer mainly for small modifications, configurations, fine tuning, training and any other micro intervention measurable in terms of hours or minutes. Any requests for the development of a new feature or expansion of the site, measurable in terms of working days, can be carried out using the time package, but before the start of the work an indicative estimate of the time necessary will be made, an estimate which must be approved by the customer.

The hourly assistance packages can be of two types, Standard and Premium.

Standard Time Package
Requests for intervention must be sent to IOHO by email and will be planned and carried out based on the availability of resources.

Premium Time Package
The Premium package has the same price as a Standard hourly package of the same duration, but can only be provided in the case of joint signing of a maintenance contract or in the case of a maintenance contract already in place. The main advantages of the Premium package are:

Telephone assistance service, both for requests for intervention and for support to the customer's staff: the duration of telephone calls (with a minimum time unit of 15 minutes) will be deducted from the hourly package.

Guaranteed response and intervention times (SLA Service Level Agreement): response and intervention times are guaranteed on the basis of the table below